A Positive Way To Give Negative Feedback

Negative is relative.

A manager who gives you negative feedback is actually doing a very positive thing by giving you a chance to improve. Like a doctor who tells you about a small tumor, the very first time he sees it. Just because you receive it as something negative doesn't mean it is. These kind of managers show that they care. They could just as easily ignored the wrong, let you fail, and eventually fire you. The best companies have learned to build a culture where negative feedback is actually welcomed because everyone knows that it's a bridge to continuous improvement.

Here's what I've tried to put into practice and some of the tips I've picked up from current and former managers when sharing negative feedback; otherwise known as constructive criticism.

First, start with something positive. If they keep missing a step when downloading the monthly report, start by telling them you're glad that they show up every day with a positive attitude.

Second, be direct about the negative feedback. Be clear about what they're doing wrong. Tell them they forgot to include the pivot table. Don't be angry, condescending, or loud.

Finally, provide steps for improvement and paint a picture of a better future. Be specific about what needs to change and help them get there. Show them how to add the pivot table.

If you listen to constructive criticism, you will be at home among the wise. If you reject discipline, you only harm yourself; but if you listen to correction, you grow in understanding. - Prov. 15:31,32